Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who we’re looking for:

GROUP SERVICE MANAGER FOR OUR CORPORATE OFFICE IN BELLEVUE, WA.

Around here, we love people. The more, the merrier. Not surprisingly, we’re big on groups—and we need someone to help make our group functions go off without a hitch. As Group Service Manager, you are the liaison between group sales, event clients and hotel staff. You will also be responsible for everything from initial group contact (via the National Sales Manager) all the way through group departure from the hotel. People-people wanted.

What to expect:

Here are a few things that will make your days full and rewarding:

1. Coordinating and organizing all details of group room reservations (receiving rooming lists, monitoring group pick up, billing, etc.).
2. Coordinating and organizing meeting room setup to meet client expectations.
3. Confirming all room blocks and event related information with clients. Conducting pre-conference meetings with clients to confirm all relevant details are communicated and accurate.
4. Acting as the client’s main point of contact for all meetings and banquet functions assisting with menu selections and ensuring that events are flawlessly executed.
5. Cross-communicating with on-site hotel teams for information distribution and execution of on-site events.
6. Handling the pricing and booking of small meetings and events from inquiries received through various lead channels.

Your experience and qualifications:

1. Bachelor’s Degree preferred.
2. Minimum one year of experience in managing/planning events.
3. Proven track record of delivering exceptional customer service in a service environment.
4. Strong organizational, problem solving, decision-making, and interpersonal skills.
5. Excellent customer service, conflict resolution and communication skills.
6. Familiar with Google and Microsoft Office products.
7. Hotel front Desk, Reservations or Sales Coordinator experience preferred.
8. Team oriented, collaborative and detail oriented.
9. Ability to work in a fast paced environment and utilize multiple systems and processes.

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:

• Excellent pay & benefits (including medical/dental/vision insurance, 14 days of PTO, 8 paid holidays, 401(k), life insurance, disability insurance and pet insurance)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

Pay: $67,724.00 - $70,000.00 per year

Status: Full Time